TERMS & CONDITIONS

House Rules

TERMS AND CONDITIONS

Reservations: Your lodge room is guaranteed upon booking; however specific rooms cannot be guaranteed.
Check-in / Check-out: Check-in time is between 4:00pm and 8pm. Alternative check-in times may be accommodated depending on availability and subject to a 50$ fee.
Check out time is 10:00 am. Alternative check out times has the potential to be arranged in advance.
Parking: there is ample parking available on our property please angle park. Extra vehicles are welcome to park on a first-come, in the overflow parking area.
Quiet Time: 10pm – 7am. Please be considerate and respectful to your neighbours.
Smoking: All units are strictly non-smoking. A $300.00 fine will be incurred for smoking in rooms.
Our property is a smoke-free environment outside of designated areas.
Pet Policy: This policy is for dogs; other pet types may be permitted upon approval prior to booking and may be subject to additional restrictions. Pets cost an additional $25.00/dog per night. Maximum of 2 dogs per room, no size restrictions. Pets are only allowed in specific, pet-friendly rooms, and may be restricted in certain common areas. Pets are not to be left unattended in rooms unless kennelled. Any disturbances, such as barking, should be curtailed by owners. Guests are responsible for cleaning up after their pet(s), including poop pick-up and for following relevant local by-laws. Guests are responsible for all property damages and/or personal injuries resulting from their pet. Guests agree to indemnify and hold harmless the lodge, its owners, and its operators from all liability and damage suffered as a result of the guest’s pet.
The lodge reserves the right to charge guest’s account commensurate to the cost of such damages.Housekeeping, linens, and dishes: Daily housekeeping is not provided. Each unit will be equipped with adequate linens and towels for each stay, at one towel per guest. We encourage our guests to be eco-minded and re-use towels and linens throughout their stay. An additional fee of $200.00 will apply for extra house-keeping and cleaning upon checkout, such as dishwashing.Soiled rooms and beds: Guests of rooms which are soiled (such as beds) will be subject to a $200.00 charge to your credit card. This includes excess mud, bike grease, urine, and excrement from humans or animals.Property damage: Guests are responsible for the cost of any missing or damaged items in their rooms, and may be charged accordingly upon check out. If you notice damage in your room upon checking in, please notify the staff within 2 hours. Any unreported, previous damages may cause additional charges to current guests.
Lost or Stolen Property: We are not responsible for any lost or stolen items anywhere on the property
.Bookings: Bookings are guaranteed upon receiving a valid credit card and full payment.Deposit: 100% deposit is required for booking your stay.
Payment: Chute Lake Lodge accepts Mastercard, Visa, cash, and debit as payment forms. However, you must have a credit card upon check-in.
All accommodation rates are quoted in Canadian dollars and are subject to all applicable taxes and fees
.Cancellation Policy:
Due to being a Mountain Lodge, we just request you cancel 14 days prior to your check in date for a full refund, there will be a $25 plus taxes cancellation fee..

14 days out: Full refund, there will be a $25 plus taxes cancellation fee..

7 days out, 50% of reservation
Under 7 days, no refund.
Cancellations must be made by email in order to process your refund and are subject to a $25 cancellation fee. Reservations on lodge rooms must be cancelled by 4:00 pm 14 days prior to arrival date to receive a refund.
In the Case of Smoke/Fire/Natural Disaster: The above Cancellation Policy stands at all times. It is the responsibility of the guest to acquire trip or travel cancellation insurance through your chosen provider.In the Case of Smoke/Fire/Snow Storms/Road Conditions/Weather/Natural Disaster: The above Cancellation Policy stands at all times. It is the responsibility of the guest to acquire trip or travel cancellation insurance through your chosen provider.

Due to being a Mountain Lodge, we just request you cancel 14 days prior to your check in date for a full refund, there will be a $25 plus taxes cancellation fee..
14 days out: Full refund, there will be a $25 plus taxes cancellation fee.
7 days out, 50% of reservation

Under 7 days, no refund.

Cancellations must be made by by email in order to process your refund and are subject to a $25 cancellation fee. Reservations on lodge rooms, must be cancelled by 4:00 pm, 14 days prior to arrival date to receive a refund minus the $25 cancellation fee.

In the Case of Smoke/Fire/Natural Disaster: The above Cancellation Policy stands at all times. It is the responsibility of the guest to acquire trip or travel cancellation insurance through your chosen provider.